Terms and Conditions2023-10-23T10:34:58+00:00

Terms of Trade

Please read these Terms of trade carefully. By accessing www.novalok.co.nz / www.novalok.co.nz  or placing an order you agree to be bound by the terms of trade below. These terms of trade are subject to change without notice.

Terms and Conditions

The sale or supply of all products and services from Novalok Storage Systems Limited Internet site(s) are subject to the following terms and conditions:
Novalok shall make every effort to keep the information on this website up to date.
Novalok has the right to refuse the sale or supply of any product or service where we deem appropriate.
Every effort will be made to supply you with your order, however, we do not accept liability should we decline an order or fail to supply due to unforeseen circumstances.
At all times the route and method of dispatch is at the discretions of Novalok. Novalok contracts courier and general freight companies for deliveries; we shall not be liable for failure to deliver on a timely basis due to causes beyond our control.
Liability limited to price of product.
No liability for consequential loss.


The sale of Samples, Collateral, Demonstration products and or any items that have zero value at the time of ordering (Net Price), is strictly prohibited, unless authorized by Novalok. Such authorisation must be obtained in writing prior to any reselling being initiated. Any Samples, Collateral or Demonstration products supplied by Novalok, which are no longer required for the purpose that they were supplied should be returned to either Novalok or the affiliated distributor company.


Novalok accepts payment by a number of convenient options; the available options are presented as you process through the ‘check out’ when purchasing online.

  • By Credit Card – Visa, MasterCard and American Express
  • By Cheque; Payment must be cleared before the order is dispatch
  • By Bank Transfer; Payment must be received before the order is dispatch
  • On Account; Credit terms and conditions apply


All prices quoted on the Novalok website(s) include GST and are in NZD (New Zealand Dollars). These prices are subject to change without notice.


Our objective is to process all orders with 1 to 3 working days. However, if your order is required before a certain date please contact us.
Once an order has been dispatched, you should receive it within the following time frame;

  • Metropolitan Auckland; 2-3 business days
  • North Island- Non Rural; 2-3 business days
  • Rest of New Zealand-Non Rural; 3-4 business days
  • Rural Deliveries; 3-6 business days

If you have not received your order within the time frame specified above, you must contact us immediately on 0508 668256 or info@novalok.co.nz.

Novalok sends all orders using track and trace and ‘SIGNATURE REQUIRED’ methods. If you chose to have an order sent out ‘No Signature Required’ or instructions to leave, then the order will not be covered by insurance and will not be replaced or reimbursed in the unlikely event of lost or damage.

All orders will be sent out to the shipping address that you confirmed at the time of ordering. It is your responsibility to ensure that delivery information is accurate and complete. If you are unsure of the correct address format please consult New Zealand Post or http://www.nzpost.co.nz/sending-within-nz/how-to-address-mail/standards-guides

Returns, Refunds and Cancellation

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Date of purchase and Proof of purchase are required.

Any unopened items still in its original packaging can be returned to Novalok within 30 days of the receipt of your order for an exchange or full refund. Only items purchased from Novalok/Novastore with a valid authorisation number can be returned. Please contact us first to obtain an authorisation number and the procedure that must be followed to return the unwanted product. You are responsible for any costs associated with returning a product to Novalok. Once the product has been returned your refund will be processed. Please ensure all returns are packaged adequately as refunds will not be issued on damaged items.

If Novalok has sent you the incorrect items, we will send you the correct item along with a courier ticket for the return.

You can cancel any order prior to it being dispatched and receive a full refund. Please contact us immediately via telephone (0508668256) or email sales@novalok.co.nz to inform us of the cancellation request, please included the order number and your contact details. Once your request has been completed, you will receive a refund via the payment method or credit card used for the original order.


In general all products on this website are in stock. However, depending upon demand an item may be placed on backorder. Stock is normally replenished within seven days, at which point all backorders are dispatched. If you wish to cancel an order for any backordered item please contact us immediately to arrange a refund.

In the unlikely event that a purchased product is discontinued or is not available for extended period we will contact you and discuss your available options.

Copyrights and Restrictions of Use

All the content included on our web site(s), including all the text, graphics, photographs, logos, icons, buttons and images (“Content”), is the property of Novalok Storage Systems Limited or its content suppliers and protected by New Zealand and international copyright laws. The compilation, collection, selection, arrangement, assembly, and coordination of all content available on this web site is the exclusive property of Novalok and protected by New Zealand and international copyright laws.

All Content on these web site(s) may only be used by you for personal information gathering. You may make copies of selected portions of the content, provided that such copies are made only for your personal information files and only if you maintain any proprietary notices contained in such content. Any other use of the content, including but not limited to, the reproduction, modification, distribution, transmission, republication or display for any other purposes is strictly prohibited.


Novalok/Novastore, novalok.co.nz and other graphics, logos, and service names used on these web site(s) Novalok, VICTOR, Novastore (Novalok Trademarks’) are the trademarks of Novalok. Samples Novalok trademarks may not be used in connection with any third-party products or services or in any manner that disparages or discredits Novalok. All other brands and names (including third-party product names) are the property of their respective owners.

Disclaimer of Warranty

The content contained in these web site(s) is provided on an “as is” basis with no warranty of any kind by Novalok Storage Systems Limited. Further, Novalok Storage Systems Limited disclaims all warranties or representations, expressed or implied, as to the operation of the web site and the information, services, products and materials on this web site to the maximum extent permitted by applicable law.

These web site(s) does not contain information about all products available, nor does this web site contain all information that may be relevant. All content provided in this web site is only general information and is only intended to facilitate communication between you and the company. It is not intended as an absolute authority and cannot provide certification for any particular facility/structure and should not be used as a medium for establishing professional advice. All specific questions you have about your specific requirements should be handled professionally and directly with a company representative.

The Novalok web site(s) include content provided by third parties. For such content, Novalok is a distributor and not a producer. Any opinions, advice, statements, services, offers, or other information expressed or made available by third parties (including merchants and licensors) are those of the respective producers or distributors of such content and not of Novalok, officers, directors, employees, or agents. There are no warranties made as to the completeness, accuracy, currency, or reliability of information published by Novalok.

Novalok does not warrant that information, services, and products contained in this web site(s) will satisfy your requirements or that it is without defect or error.

You acknowledge, by your use of this web site, that your use of this web site is at your sole risk, that you assume full responsibility for all risk associated with any of your use of this web site, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this web site.

Limitation on Liability

As partial consideration for your use of and access to this web site, you agree that: (i) in no event will Novalok or any other party involved in creating, producing, or delivering this web site(s) or any site linked to this web site(s), be liable to you in any manner whatsoever for any decision made or action or non-action taken by you in reliance upon the information provided through this web site; and (ii) the aggregate liability of Novalok, or any of its distributors or dealers, arising from or relating to this agreement (regardless of the form of action or claim, e.g. contract, warranty, tort, strict liability, negligence, malpractice, fraud, and/or otherwise) is limited to the purchase price of any products supplied or purchased from Novalok in the relevant transaction; and (iii) Novalok shall not in any case be liable for any direct, indirect, special, incidental, consequential, or punitive damages, even if Novalok has been advised of the possibility of such damages.

If any provision of this Agreement is held to be illegal or unenforceable, then such section shall be eliminated or limited to the minimum extent necessary and the remainder (including any revised portion of the agreement) shall remain and have full force and effect.

Submissions Reselling

Novalok appreciates hearing from its customers. By submitting your ideas, inventions, suggestions or other materials (your “submission”) you grant Novalok Storage Systems Limited a perpetual, royalty-free, license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display your submission (in whole or in part) worldwide and to incorporate your submission in other works in any form, media, or technology now known or later developed without any notice or compensation to you.

Changes and Applicable Law

We reserve the right to make changes to our web site(s) and the policies and conditions that govern the use of our web site(s) at any time. We encourage you to review the web site(s) and these terms regularly for any updates or changes. Your continued access or use of our web site(s) shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes. Use of the Novalok web site(s) and purchases of products from Novalok shall be governed by and construed in accordance with the laws of the New Zealand, without giving effect to its conflict of law provisions. You agree that any legal action or proceedings between you and Novalok shall be brought exclusively in New Zealand court.


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